Here are some of the questions we get asked the most. If you don't see what's on your mind, contact our Customer Service team for expert advice and help!
How It Works
How do I rent a tux or suit?
What if I want to buy my tuxedo or suit?
How do I get measured?
Style, Fit and Measurements
What sizes do you offer?
When do I need to submit my measurements?
How do I add measurements to my order?
Order Changes and Cancellations
How can I update something in my event?
Can I change my order?
How can I change my measurements?
Pricing and Payment
How much does it cost to rent a suit or tux?
Do I need to pay a deposit?
When do I get charged for my rental?
Shipping
When will my order ship?
How much do you charge for shipping?
Can I place a rush order?
Exchanges and Returns
My purchase items don't fit. How do I exchange or return them?
When do I need to return the rental items?
Where do I return my items?
Receiving Your Ensemble
Why did I receive the purchased items separately from the rental items?
What should I do once I receive my order?
An item does not fit or is damaged, what should I do?
Replacements
Will I be charged for any replacement items?
Does my replacement order have to be sent to the same address as my original order?
Some of my rental items don't fit. What should I do?
